Mascom
Over the years, Mascom has steadily deployed its services across Botswana. Small villages and communities around Botswana are now connected to telecommunications.
Mascom Wireless is a telecommunications company in Botswana that was established in 1998. Mascom is known for its innovative products and services, and its commitment to community support.
Services:
- Mobile telecommunications
Mascom offers mobile services to connect people across Botswana and internationally - Corporate social responsibility
Mascom uses a sponsorship evaluation process to ensure that its donations and sponsorships add value to the communities it serves - Customer complaints
Mascom has a process for handling customer complaints, which includes requesting relevant documents and a clear description of the complaint
Values:
- Integrity: Mascom is committed to providing service excellence with integrity
- Innovation: Mascom is known for its innovative products and services
- Open communication: Mascom is committed to open and effective communication with its customers
Certifications:
- Mascom is ISO certified for Quality and Environment Management
Contacting Mascom:
- To top up your Mascom account, you can call 109 or dial *109#
- To lodge a complaint, you can provide your full name, address, mobile number, and a clear description of your complaint
Mascom Call Center | Postpaid/Contract Customers: 129 | Prepaid Customers: 124 | MySurf Helpline: 13664 | WhatsApp: 71 999 999
Tsholetsa House (Head Office)
Plot 4705/6 Botswana Road
Main Mall
Gaborone, Botswana
Tel: Prepaid 124
Postpaid 129
Email: customerservice@mascom.bw
Website: https://mascom.bw/
Serowe
Location: Plot 2461, Shop 24, Boiteko Junction Mall
Fax: +267-4630805
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Selebi-Phikwe
Location: Plot 2666/ 2670, Tshekedi Drive, Main Mall
Fax: +267-2615399
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Riverwalk – Gaborone
Location: Shop# 109, Riverwalk
Fax: +267-3700245
Weekdays: 09:00 – 18:00
Saturdays: 09:00 – 15:00
Sundays: 09:00 – 14:00
Railpark – Gaborone
Location: Rail Park Mall, Shop G30/31/33, Gaborone
Fax: +267-393 3802
Weekdays: 09:00 – 18:00
Saturdays: 09:00 – 15:00
Palapye
Location: Diphalane Mall, Shop #8
Fax: +267-4920786
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Molepolole
Location: Kiosk in Cellcity shop, Mafenyatlala Mall, Unit 25
Fax: +267 5920467
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Mogoditshane
Location: Plot 13445, Unit 6, Bodiba Mall
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Maun
Location: Plot# 694, Linga House, Maun
Fax: +267-6866595
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Sir Seretse Khama International Airport – Gaborone
Location: Sir Seretse Khama International Airport, Gaborone
Weekdays: 07:30 – 21:30
Saturdays: 07:30 – 21:30
Sundays: 07:30 – 21:30
Fairgrounds Mall – Gaborone
Location: Fairgrounds Mall, Gaborone
Weekdays: 09:00 – 17:00
Saturdays: 09:30 – 13:00
Sundays: Closed
Mahalapye
Location: Shop # 19, Plot 13323, Mahalapye Mall
Fax: +267-4710754
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Letlhakane
Location: Plot 1616, Hollywood Studio
Opposite Council Offices
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Kasane
Location: Plot 2196, Unit V, Waterfront Mall, Kasane
Fax: +267-6240007 or +267-6240008
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Kanye
Location: Plot 6602, Shop #16, Mongala Mall, Kanye
Mobile: +267 – 548 0034
Weekdays: 09:00 – 18:00
Saturdays: 09:00 – 14:00
Jwaneng
Location: Plot 2325, Jwaneng Mall
Fax: +267 5880937
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Ghanzi
Location: Unit 14, Tau Mall Shop, Ghanzi
Fax: +267-6597731
Weekdays: 08:00 – 17:00
Saturdays: 08:00 – 13:00
Game City – Gaborone
Location: Shop #37, Game City Mall, Gaborone
Fax: +267-3910942
Weekdays: 09:00 – 18:00
Saturdays: 09:00 – 15:00
Sundays: 09:00 – 14:00
Galo – Francistown
Location: Shop# 38, Galo Mall, Francistown
Fax: +267-2418813
Weekdays: 09:00 – 18:00
Saturdays: 09:00 – 15:00
Sundays: 09:00 – 14:00
Francistown Sunshine Plaza Shop – Botswana
Location: Sunshine Plaza, Shop# 32, Francistown
Fax: +267 3903445
Weekdays: 09:00 – 18:00
Saturdays: 09:00 – 15:00
Sundays: 09:00 – 14:00
Airport Junction Shop – Botswana
Location: Shop# 60, Opp. House & Home, Airport Junction Mall
Fax: +267 3933703
Weekdays: 09:00 – 18:00
Saturdays: 09:00 – 15:00
Sundays: 09:00 – 14:00